FAQ

Absolutely. Just give us a call or contact us with your ideas. We’ll work with you to create a one-of-a-kind piece that’s perfect for you.

 We require a down payment of half the quoted price upon ordering a custom item with the balance due upon delivery. We will give you a estimated completion date when you place your order.

Yes! Our preferred shipper for large items is Greyhound Package Express as they are the most reliable and affordable carrier we have found for furniture shipments. They ship to the nearest Greyhound station and call you when the package arrives. You can pick it up at your convenience during their normal business hours.

We ship via FedEx Ground for smaller or lighter weight items.

If there is a piece that you’d like a shipping quote for, contact us and provide the item name/description and your zip code, and we’ll get a quote out to you right away.

Pre-made/Ready to Ship Items

If you wish to return a pre-made/ready to ship item, please contact us within 7 days of receipt of item. Item must be shipped back to us within 30 days of receipt.

Buyer is responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Custom Orders

Sorry, we cannot accept cancellations or returns on custom orders unless there is damage during shipping.

Damaged Orders

In the event of damage during shipping, we will work with you to resolve the situation. All damage claims must be reported to Branches Furniture within 48 hours of receipt of the item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.

Shipping

To return your product, you should mail your product to: Branches Furniture, 7130 S. King Rd., Canby, OR 97013

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs (when we shipped the item to you) are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

If you are returning an item, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CARE FOR YOUR NEW FURNITURE:

* Wood table tops and shelves should be wiped with a soft, damp cloth. Do not use cleaning agents on wood.
* Steel – either painted or powder coated – may be cleaned with a mild soap and soft cloth.

YOUR PRODUCT(S) CAN BE DAMAGED:

* If spills are not cleaned up immediately on a wood table top or shelf.
* If steel is not powder coated, it may rust if left outside in the rain or humidity.

SOLID WOOD TABLE CHARACTERISTICS:

* Solid wood expands and contracts due heat and humidity.
* Our solid wood table tops are built to take this movement into consideration.
* You may notice seams slightly expand or contract near breadboard ends. Up to 1/16” expansion/contraction is normal.