Terms

ORDER TIMELINE

Our company handcrafts all products. Custom orders vary in design and build time. In general, smaller items are ready for shipping in 1-2 weeks and larger items are ready in 6-8 weeks. Please contact us for specific times for specific projects.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products will be created for you. Please contact us for specific timeframe for made-to-order items.

Look for the following image if a product is ready for shipment immediately:

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HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new furniture:

* Wood table tops and shelves should be wiped with a soft, damp cloth. Do not use cleaning agents on wood.
* Steel – either painted or powder coated – may be cleaned with a mild soap and soft cloth.

Your product(s) can be damaged:

* If spills are not cleaned up immediately on a wood table top or shelf.
* If steel is not powder coated, it may rust if left outside in the rain or humidity.

Solid wood table characteristics:

* Solid wood expands and contracts due heat and humidity.
* Our solid wood table tops are built to take this movement into consideration.
* You may notice seams slightly expand or contract near breadboard ends. Up to 1/16” expansion/contraction is normal.


Custom orders

We always love creating new products from scratch.

Please contact us for a quote.

Custom orders can have a lengthier processing time.

Ask us for details.


SHIPPING

Our company ships through the following carriers:
* FedEx
* Greyhound Package Express
* USPS

Cost calculations

We do our best to apply fair shipping costs to each order.

Shipping costs are calculated automatically during checkout.

Timeline

Pre-made, ready to ship items will ship in 3-5 business days after purchase. Transit times vary depending upon carrier.


RETURNS

Pre-made/Ready to Ship Items

If you wish to return a pre-made/ready to ship item, please contact us within 7 days of receipt of item. Item must be shipped back to us within 30 days of receipt.

Buyer is responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Custom Orders

Sorry, we cannot accept cancellations or returns on custom orders unless there is damage during shipping.

Damaged Orders

In the event of damage during shipping, we will work with you to resolve the situation. All damage claims must be reported to Branches Furniture within 48 hours of receipt of the item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days. Full amount will be refunded minus original shipping cost.

Shipping

To return your product, you should mail your product to: Branches Furniture, 7130 S. King Rd., Canby, OR 97013

You will be responsible for paying for the shipping costs for returning your item. Original shipping costs (when we shipped the item to you) are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

If you are returning an item, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.